Frequently Asked Questions

These are some of the most popular questions we get, if you need information on anything else feel free to email us and let us know.

 

Click on the question that you are interested to go to our response.

1. Q- Who is Herbal High?
2. Q- Are orders shipped in plain packaging?
3. Q- How will my purchase appear on my credit card bill?
4. Q- I donít want to use my credit card or donít have one . Can I pay by check or M.O.?
6. Q- What is your Return Policy? Do I have to pay a restocking fee like some other companies?
7. Q- What is the normal shipping time for orders?
8. Q- Do you accept international orders?
10. Q-Do you sell my name or email address?

1. Q- Who is Herbal High, Inc.?
A- We have been in business since 1989 and have been on the web since 1994. You can rely on us, we are not a fly by night business like some others on the web. 


2. Q- Are orders shipped in plain packaging?
A- We ship all items in plain boxes or mailers only. No indication of the contents of the packages appears on the outside. The return address label says A Enterprises.
3. Q- How will my purchase appear on my credit card bill?
A- The charge on your credit card will appear as Adonis Enterprises, our parent company.
4. Q- I donít want to use my credit card or donít have one . Can I pay with personal check or money order?
A- Yes we will accept personal checks and money orders for domestic orders only. International customers must pay by credit card or a money order in US funds. Just go to the order page and hit the "print order form" and mail to the address on the form. Make all checks Payable to Adonis Enterprises.
6. Q- What is your Return Policy?
A- Due to the nature of the product.  All items are nonreturnable.  Be sure that you wish to place your order before you submit.
7. Q- What is the normal shipping time for orders?
A- For domestic orders, about 7-10 business days if item is stock. For international, orders will take a little longer. We ship by priority US Mail since many of our customers have PO boxes and UPS will not deliver to them.
8. Q-Do you accept international orders?
A-Yes, we do accept international orders. We ship by two methods. The first is International First Class Air Mail this is the least expensive way to ship. Because of this we can not track your order or shipping time. While this generally takes 2 to 3 weeks it can take as much as 3 months (this is rare). We do not guarantee any orders placed by this method and DO NOT REFUND any orders shipped this way!! The second method is International Express Mail. This is slightly more expensive and is quicker approx one week. We can track this order and offer all guarantees allowed domestic orders. All persons placing international orders are responsible for assuring that these items are legal in your respective country. Items shipped to other countries are non returnable. The person placing the international order is responsible for all return mailing costs incurred by Adonis Enterprises.
10. Q-Do you sell my name or email address?
A-No, we believe in our customers privacy. We do not sell any names or email addresses or any other information. You will not receive any unsolicited mailings from us or anyone else.